Your contract is with Mrs A Henderson (“we”, “us” and “our” in these Booking Conditions) for the property known as The Shippens or Meadow View Barn (“the Property”). References to “you” or “your” are
references to the person making the booking and all members of the holiday party.
These Booking Conditions form the basis of your contract with us so please read them carefully. Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
When you book the Property with us you should return the completed Booking Form to us together with your payment for the Initial Deposit. Please note that the Initial Deposit is only refundable if you cancel your booking within seven days of receiving our written confirmation of your booking. Your booking is made as a consumer for the purpose of a holiday and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. Once the completed Booking Form and the Initial Deposit have been received and accepted by us, we will
issue you with our written confirmation. The contract between us will only be formed when we send you our written confirmation and is subject to these terms and conditions. We reserve the right to refuse any booking prior to the issue of our written confirmation. If we do this we will promptly refund any money you have paid to us. You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.
2. Paying for your booking
You are required to send to us your payment for the balance of the Rental at least 30 days prior to the Arrival Date as set out in our written confirmation. If you fail to make a payment due to us in full and on time we may treat your booking as cancelled by you. Bookings taken less than 30 days before the arrival date need to be paid in full at the time of booking.
3. If you cancel or amend your booking
If you need to cancel or amend your booking you must telephone us on the number shown on our written confirmation as soon as possible. You will also be required to confirm your cancellation in writing or by email to the addresses shown on our
written confirmation. A cancellation will not take effect until we receive written confirmation from you. If you cancel your booking more than 30 days prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any additional money you have paid to us. If you cancel your booking less than 30 days prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental, and refund the balance of any money you have paid to us. In these circumstances we will refund the Rental (less any additional costs incurred) to you if we are able to secure an alternative booking for the Property.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur and we do have to make alterations or, very occasionally cancel bookings. If this does happen, we will contact you as soon as is reasonably practical and inform you of the cancellation or the change to your booking and, if it is necessary to cancel your booking, we will refund the balance of any money you have paid us. Refunds for cancellations will not apply for situations that are outside our control such as travel restrictions or government regulation.
You can arrive at your accommodation after 16:00 hours on the Arrival Date of your holiday and you must leave by 10:00 hours on the Departure Date. Early arrival or late departure may be possible if approved beforehand.
6. Your obligations
You agree to comply with the Regulations and any other regulations reasonably made from time to time and ensure that they are observed by all members of your party. You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, glasses, clean and in good condition.
You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage). You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We
will treat any of these circumstances as a cancellation of the booking by you.
You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible. It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually
be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence. If any complaint cannot be resolved during your holiday, you must write to us with full details within 28
days of the end of it.
The contract between you and us is governed by the law of England and Wales and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts of England and Wales.
The keys will be in a key safe. Instructions on how to access the keys and the safe PIN number will be provided after full payment for the holiday is received. You are requested to place the keys in the keysafe when you vacate the property. You must take good care of the keys for the Property, if you lose the keys you will be liable to a charge of £20 for replacement. If you take keys with you by mistake they must be posted back to us within 7 days or you will be charged for replacement.
The WiFi internet service at the property is high speed (60-80mb) and unlimited. You must not use the internet service for any unlawful purpose. Should any enquiry be made about inappropriate use your details will be provided to the relevant authorities. Provision of the service is subject to availability of the service from our provider.
We provide bins for land fill and recycling, please follow the guidelines on the items that must be placed in the correct bin. Refuse is collected on a rotating fortnightly basis, the appropriate bin must be placed at the roadside on a Sunday evening (if your stay includes a Sunday). Failure to put the bin out for collection may result in an additional charge if our agent needs to attend to remove excess refuse.
13. Damage deposit
We charge a refundable £100 damage deposit, the deposit will be returned usually within 48 hours of your stay using the same method as your payment. Part or all of the damage deposit may be retained if the property or contents are found to be damaged or if excessive cleaning is required.
Should additional costs be incurred beyond the deposit provided due to damage caused or other incident you will be liable for these additional costs.
14. EV Charging
Dedicated type 2 car chargers are provided for each property. The chargers do not have a tethered cable so you will need to bring your own. Energy use from the chargers is charged to you at the current cost from our energy provider (currently 34p per Kwh) and may be adjusted at the time of your stay is market pricing has changed. The energy used for each charge session is recorded by the charger and will be retained from your damage deposit at the end of your stay
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